Conditions of sale

Our internettshop is updated after the last EU laws from 31.05.2018  Official GDPR compliance


This purchase is governed by the following terms, based on the Consumer Ombud's standard terms of sale for consumer purchases of goods over the Internet. Consumer purchases mean the sale of goods to consumers who are not primarily engaged in business activities and when the seller acts in business with the sale of goods over the internet.


Consumer purchases over the Internet are governed mainly by the Contracts Act, the Consumer Buying Act, the Marketing Act, the Restrictions Act and the E-commerce Act, and these laws give consumers unmatched rights. The terms of the contract shall not be construed as limiting the statutory rights, but shall establish the parties' most important rights and obligations for the trade.


1. The agreement
2. Parties
3. Prices
4. The conclusion of the agreement
5. Order Confirmation
6. Payment
7. Delivery m.v.
8. Risk of the goods
9. Right of appeal
10. Investigation
11. Complaint in case of lack and deadline for notification of delay
12. Buyer's right of delay
13. Buyer's rights in case of defect
14. Seller's right to buyer's default
15. Warranty
16. Personal Information
17. Conflict Resolution

1. The agreement
The agreement between the buyer and the seller consists of the information the seller gives about the purchase in the order solution in the webshop (including information about the item's nature, quantity, quality, other features, price and delivery terms), any direct correspondence between the parties (such as e-mail) and these terms of sale.
In the event of contradiction between the information provided by the seller about the purchase in the order solution in the online store, direct correspondence between the parties and the terms of the terms of sale, direct correspondence between the parties and the information given in the ordering solution in advance of the terms of sale, provided that this does not conflict with binding legislation.

2. Parties
Seller
Company Name: Tana Gull og Sølvsmie AS
Contact Address: Silbageaidnu 6, 9845 Tana, Norway.
Email: mail@tanagullogsolv.com
Phone number: (+47) 78 92 80 06
Identification number: NO 857 164 962 MVA
Buyer is the person who makes the order and accepts the terms of sale. No matter who pays for the goods or who receives the goods, the person who orders the goods purchases. It is the buyer who is the legal person to which the seller relates.

3. Prices
The prices, which are stated in the online store for private customers, are included in the value added tax. Prices for wholesale customers (shops) are wholesale prices without VAT.
Prices for foreign customers are without VAT
Details of the total costs that the buyer will pay, including all taxes (VAT, customs, etc.) and delivery costs (shipping, postage, billing, packaging, etc.) and specification of the individual items in the total price are given in the ordering solution before ordering. (Delivery to Svalbard or Jan Mayen requires that the consumer contact the seller through contact form or by e-mail so that the value added tax can be deducted before the purchase is completed.

4. Agreement
The agreement is binding on both parties when the buyer's order has been received by the seller. The seller can make reservations about the order size or delivery time if this is not in accordance with the company's production potential.
Basically, 1 item per customer is calculated per order of each kind.
If the order is not possible to deliver within a reasonable time, the customer will be notified of this as soon as possible.
However, a party is not bound by the agreement if there is a typing or typing error in the offer from the seller in the order solution in the online store or in the buyer's order and the other party realized or ought to have realized that such an error exists.


5. Order Confirmation
Once the seller has received the buyer's order, the seller shall confirm the order without undue delay by sending an order confirmation to the buyer.
It is recommended that the buyer check that the order confirmation matches the order with number, item type, price etc. If there is no match between the order and the order confirmation, the buyer should contact the seller as soon as possible.

6. Payment
The seller may require payment for the item from the time it is shipped from the seller to the buyer.
If the buyer uses credit card upon payment, the seller may reserve the purchase price on the card at the time of booking for up to 4 days from the date of purchase.
In case of payment by credit card, the law on credit purchases, etc. come into use.
The seller initially does not offer repayment, but in that case the invoice of the buyer must be issued upon shipment of the item. The due date shall be set at least 10 days from the buyer receiving the shipment.
If the seller wishes to claim prepay from buyers, the seller may require this.
Buyers under the age of 18 can only pay directly at the seller's delivery.

7. Delivery m.v.
Delivery of the item from the seller to the buyer takes place in the manner, at the place and time specified in the order solution in the online store.
If no delivery date is stated in the ordering solution, the seller shall deliver the item to the buyer within a reasonable period of time and within 30 days of the order from the customer. Should the seller ensure that the goods are dispatched to the buyer, he is obliged to have the goods shipped to the place of destination in a suitable manner and under normal conditions for such transportation. The destination or nearest place of delivery of the carrier is with the buyer unless otherwise specifically agreed between the parties.

8. Risk of the goods
The risk of the goods passes on to the buyer when the item is taken over by the buyer under the agreement. If the delivery time has come and the buyer fails to take over an item that is at his or her disposal after the agreement, the buyer still has the risk of loss or damage caused by the characteristics of the item itself.

9. Right of appeal
The buyer can undo the purchase of the product in accordance with the provisions of the Restrictive Act. The right of cancellation means that the buyer can return the item to the seller without reason, even if there is no shortage.
The buyer must notify the seller in writing (email or letter) of the use of the right of cancellation within 14 days after the goods, the prescribed information about the right of cancellation and the cancellation form has been received. If the buyer receives a redemption slip and the required information at a later date than the delivery of the item, the deadline begins to run from the date the buyer receives a refund form and the information. If the buyer has not received sufficient information or cancellation form, the deadline will still expire 3 months after receipt of the item.
For reasons of proof, the notice from the buyer to the seller of the right of withdrawal should be in writing (reminder form, e-mail, or letter (not SMS)) and it must contain information on how the buyer will return the item to the seller.
When using the right of cancellation, the item must be returned to the seller within a reasonable period of time. The seller is obliged to repay the entire purchase price to the buyer within 14 days from the date the seller receives the item or the voucher or the goods are placed at the seller's disposal. The seller can not fix fees for the buyer's use of the right of cancellation, but the buyer will pay the cost of the return shipping.
Return shipping must be done with registered transport, all unregistered transport (letter, small package) is used on the buyer's own responsibility.
If a shipment is removed along the way, it is solely the sender (the buyer) who has to investigate the case and demand a settlement for the loss of the carrier.
The buyer can check the product before he or she regrets the purchase. The product may still be returned to the seller in the same condition and quantity as it was when the buyer received it. The buyer should return the item back to the seller in the original packaging as far as possible.
If the item shows track of use (polished precious metal as jewelry carries a quick touch of handling and fingerprints), the customer must cover the value reduction or repercussion of the item.
If the online store requires value reduction or refurbishment / repair, the item is sent to another company that specializes in such work.
In such cases, renovation and repair will not be performed by the seller's company but by outside workshops.
This in order not to sell, will be in misrepropriation to try to enrich iniquity on behalf of the customer.
The buyer can not regret the purchase of goods that deteriorate quickly (tee, food soap ect), goods that by their nature can not be returned.
The buyer can not regret the purchase of specially ordered items or items that are engraved.

10. Examination of the product
The most important feature of each product finds the customer under "More" and "Data sheet" where bla. chain length, material, size of the product ect. is provided.
When the buyer receives the goods, it is recommended that he or she reasonably investigates whether it is in accordance with the order, if it has been damaged during transport or if it is otherwise missing.
If the item does not match the order or is missing, the buyer must report to the seller by complaint, cf. the contract's item

11. Complaint in case of lack and deadline for notification of delay
In the event of a defect in the goods, the buyer must, within a reasonable period of time after discovering it, inform the seller that he or she will invoke the defect.
The time limit may never be shorter than two months from the time the consumer discovered the defect. Complaints must nevertheless occur no later than two years after the buyer proved the goods.
In case of delay, claims must be made within a reasonable period of time after delivery time has come and the product has not been delivered.
If the item is paid by credit card, the buyer can also choose to advertise and send claims directly to creditors (credit card company).
Refunds can only be made by returning amount to the buyer's account (also applies when paying with PayPal).
The buyer can not claim to be refunded in cash or by transfer to account.
The notification to the seller or creditors should be in writing (e-mail, or letter).

12. Buyer's right of delay
If the seller does not deliver the item or deliver it too late in accordance with the agreement between the parties, and this is not due to the buyer or relationship on the buyer, the buyer may, in accordance with the rules in the Consumer Buying Act's Chapter 5, return the purchase price, demand fulfillment, terminate the agreement and claim compensation from the seller.
Compliance: If the seller does not deliver the item at the time of delivery, the buyer can maintain the purchase and set a reasonable additional deadline for fulfillment from the seller. However, the buyer can not claim fulfillment if there is an obstacle that the seller can not overcome or if fulfillment will cause such a major disadvantage or expense to the seller that there is significant discrepancy with the buyer's interest in the seller fulfilling. Failing the difficulties within a reasonable time, the consumer may require fulfillment.
Elevation: The buyer may terminate the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the additional period of fulfillment set by the buyer. However, the buyer can not cancel the agreement while the additional deadline expires unless the seller has stated that he or she will not meet within the deadline.
Compensation: The buyer may also claim compensation for loss he or she suffers as a result of the delay by the seller, cf. section 29 of the Consumer Buying Act.
The buyer must make a claim to the seller by complaint, see item 11 of this contract.

13. Buyer's rights in case of defect
If the product has a defect and this is not due to the buyer or condition on the buyer, the buyer may, in accordance with the rules in the Consumer Buying Act, chapter 6, in turn, keep the purchase price, choose between rectification and replacement, demand a price reduction, demand the agreement raised and compensation from the seller.
Correction or replacement: If the item has a defect, the buyer may require the seller to correct the defect or return the corresponding item. The seller may oppose the buyer's claim if the execution of the claim is impossible or the seller may incur unreasonable costs.
The seller must make the fix or delivery within a reasonable time. Correction or redeployment shall be made free of charge to the buyer, without the risk that the buyer will not cover his expenses and without any significant disadvantage for the buyer. The seller can not make more than two attempts to rectify or resign for the same defect, unless there are special reasons that allow further attempts to be reasonable.
Even if the buyer does not require correction or replacement, the seller may offer rectification or replacement if this happens without delay. If the seller makes such corrections or redeployment, the buyer may not demand a price reduction or cancellation.
Price reduction: If the defect is not corrected or returned, the buyer may request a relative price reduction.
Elevation: Instead of price reduction, the buyer may cancel the agreement, except when the defect is insignificant.
Compensation: The buyer may also claim compensation for financial loss he or she suffers as a result of the product being defective, cf. section 33 of the Consumer Purchasing Act.
The buyer must report claims to the seller by complaint cf. clause 11. of this contract. In addition to, and independently of, the rules on the right of cancellation and any warranties made by the seller, the rules apply.

14. Seller's rights at the buyer's default (applies to wholesale sales to other stores)
If the buyer does not pay or meet the other obligations under the agreement, and this is not due to the seller or seller relationship, the seller may, in accordance with the provisions of the Consumer Purchase Act, chapter 9, in turn, retain the goods, demand fulfillment of the agreement, demand the agreement as well as compensation from buyer. The seller may also require interest on late payment, collection fee and fee for unpaid unpaid items.

Compliance: If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pay the purchase price (fulfillment). If the product is not delivered, the seller loses his right if he waits unreasonably for a long time to promote the claim.

Remedy: In the case of material breach of payment or other material breach of the buyer, the seller may terminate the agreement. The seller can not, however, raise after the purchase price has been paid.

The seller may also raise the purchase if the buyer does not pay within a reasonable time limit for fulfillment set by the seller. The seller can not, however, raise while the additional period expires unless the buyer has said that he or she will not pay.

Compensation: The seller may claim compensation from the buyer for financial loss he or she suffers as a result of breach of contract from the buyer, cf. section 46 of the Consumer Purchasing Act.

Interest on late payment / collection fee: If the buyer does not pay the purchase price under the agreement, the seller may claim interest on the purchase price pursuant to interest on late payment. 9 In case of non-payment, the claim can be sent to the debtor in advance and the buyer can then be held liable for fees pursuant to the Debt Collection Act and other recovery of overdue monetary requirements.

Fee for unpaid non-prepaid goods: If the buyer fails to collect unpaid goods, the seller may charge a buyer with a fee of $ 50 + return on return. The fee shall cover the seller's actual outlay to deliver the item to the buyer. Such a fee can not be charged to buyers under 18 years of age.

15. Warranty
Warranty provided by the seller or the manufacturer gives the buyer rights in addition to the rights the buyer already has in accordance with indelible legislation. A warranty thus does not imply any restrictions on the buyer's right to complaint and claims for delay or lack of items 12 and 13.

16. Personal Information
The buyer will only collect and store the personal information necessary for the seller to be able to fulfill the obligations under the agreement. Personal data for buyers under 15 years can not be obtained unless the seller has consent from parents or guardians. The buyer's personal information shall only be disclosed to others if it is necessary for the seller to have the agreement with the buyer, or in a statutory case.

If the seller wishes to use the buyer's personal information for other purposes, for example, to send the buyer advertisements or information beyond what is necessary to complete the agreement, the seller must obtain the buyer's consent at the time of the contract. The seller must provide the buyer with information about what the personal information will be used for and about who will use the personal information. The buyer's consent must be voluntary and handed in by an active act, such as by ticketing.

The buyer should be able to easily contact the seller, for example by phone or email if he or she has questions about the seller's use of personal information or if he or she wants the seller to delete or change the personal information.

17. Conflict Resolution
The parties shall endeavor to resolve any dispute in agreement. The buyer can contact the Consumer Council to get assistance in any dispute with the seller. If a memorable solution is not obtained after brokering in the Consumer Council, the parties may in writing request that the Consumer Council promote the dispute for the Consumer Rights Committee. Decisions by the Consumer Rights Committee are valid four weeks after the announcement. Before the decision is enforceable, the parties may, by submitting a letter to the Consumer Rights Committee, bring the decision to the District Court.

1. See Law of 19 June 1969 No. 66 on Value Added Tax Section 16.

2. A credit card is a payment card where the settlement of the purchase occurs afterwards by the creditor (credit card company) sending cardholder invoice with payment request.

3. A debit card is a payment card associated with a deposit account. Use of the card entails that the user's account is charged and the amount will be transferred to the payee's account.

4. See the pattern agreement prepared by the joint contract committee for the savings bank and finance industry's main organization - Terms and Conditions for Credit Cards and Billing Cards - Consumer Relations Section 12 and Pattern Terms prepared by Sparebankforeningen and Finansnæringens Hovedorganisation for Betalingskort punkt 11.

5. Act of 21 June 1985 No. 82 on credit purchases, etc.

6. Persons under the age of 18 can only pay in the aforementioned ways as they can not settle debt, cf. the law of 22 April 1927 on unsecured claims (vgml.) § 2.

7. Act of 21 December 2000 No. 105 on Disclosure and Restriction Law, etc. by distance selling and sales outside of a fixed outlet (law of cancellation).

8. Act of 21 June 1985 No. 82 on credit purchases, etc. § 8.

9. Act of 17 December 1976 No. 100 on interest on late payment.

10. Act of 13 May 1988 No. 26 on debt collection and other recovery of overdue monetary requirements.

11. Fees can not be charged to persons under the age of 18 as they can not settle debt, see vgml. § 2.

12. See Law of 14 April 2000 No. 31 on the processing of personal data.

13. See the Law of 28 April 1978 No. 18 on the Treatment of Consumer Litigation.

14. See Law of 2014 (Cancellation Act 2014)

15. See law of EU the 31.05.2018 (Official GDPR compliance)


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No hidden costs, customers will receive an order confirmation as email that the customer can interrupt immediately.

If the item has already been shipped and can not be obtained from the customer, we can deduct from the refund amount of our freight delivery, possibly return shipping to us and a processing fee of 175.- kroner.

The customer reaches us under: kundeservice@tanagullogsolv.no, 789 28 006

Andreas Lautz, General Manager